Shipping Policy

We want your Fashion & Fabrics order to reach you safely and on time. Here is everything you need to know about how we ship.

At a glance

We currently ship across India only.
Free shipping on orders of ₹999 and above. A flat ₹99 applies to orders below ₹999.
All orders are prepaid. We do not offer Cash on Delivery.
Orders are dispatched within 1–3 working days, and usually arrive 3–8 working days after dispatch.

Where we ship

We deliver to most pin codes across India through our trusted courier partners. If your pin code is not serviceable, we will contact you before dispatch.

International shipping is coming soon. If you are outside India and would love to order, message us on WhatsApp and we will let you know as soon as it is available.

Shipping charges

Orders of ₹999 and above: free.
Orders below ₹999: flat ₹99.
Need it urgently? Express delivery may be available to some locations at an extra cost. WhatsApp us before placing your order and we will check for you.

Processing time

Orders are packed and dispatched within 1–3 working days of payment confirmation. Some handcrafted chikankari pieces may need a little longer; if so, we will let you know.

We do not pack or dispatch orders on Sundays or public and festive holidays. During sales and festive seasons, dispatch may take a few extra days because of high order volumes.

Delivery time

Metro cities: 3–5 working days after dispatch.
Rest of India: 5–8 working days after dispatch.
Remote areas and the North-East may take a few extra days.

These timelines are estimates. Occasionally, weather, strikes, festivals or courier issues can cause delays that are outside our control. If there is a significant delay, we will keep you updated by email, SMS or WhatsApp.

Order tracking

Once your order ships, you will receive a confirmation with your tracking number by email and/or SMS. Tracking usually becomes active within 24–48 hours of dispatch.

Address and delivery

Please enter your full address, pin code and an active phone number at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
If the courier cannot deliver after repeated attempts, or the parcel is refused, it will be returned to us. Such orders are not eligible for a refund; if you would like us to send it again, the return and re-shipping charges will need to be paid.
Once an order has been dispatched, the delivery address cannot be changed.

Damaged or tampered parcels

Please do not accept a parcel that looks opened, tampered with or badly damaged. Inform the courier and contact us right away.

When you open your parcel, please record one continuous unboxing video. It is required for any claim about a damaged, wrong or missing item. See our Refund & Exchange Policy for details.