Privacy Policy

Last updated: 30 October 2026

Fashion & Fabrics (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit or shop on our website, how we use it, who we share it with, and the choices you have. By using our website, you agree to this policy.

Information we collect

  • Contact and delivery details: your name, email address, phone number, and billing and shipping addresses.
  • Order details: the products you view, add to cart or buy, and your order, exchange and cancellation history.
  • Payment details: payments are processed securely by our payment partner, Razorpay. We do not see or store your full card number, UPI PIN, CVV or netbanking password. We only receive confirmation of the payment and basic transaction details.
  • Account details: if you create an account, your login details and saved preferences.
  • Messages: anything you share when you contact us by email, WhatsApp, Instagram or our contact form, including photos or unboxing videos you send for an exchange.
  • Device and usage information: your IP address, browser, device type and how you use our website, collected through cookies and similar technologies.

How we use your information

  • To process and deliver your orders, exchanges and refunds.
  • To send order confirmations, shipping updates and tracking details.
  • To reply to your questions and give you customer support.
  • To prevent fraud and keep our website and payments secure.
  • To improve our website, products and shopping experience.
  • To send you offers, new arrivals and updates, but only if you have agreed to receive them. You can unsubscribe at any time.
  • To comply with the law, including tax and accounting requirements.

Who we share it with

We never sell your personal information. We share it only with trusted partners who help us run our store, and only as much as they need:

  • Shopify, which hosts our website and online store.
  • Razorpay, which processes your payments securely.
  • Courier and logistics partners, who deliver your orders (your name, address and phone number).
  • Marketing and analytics tools (for example, Meta and Google), to understand how our website is used and to show relevant ads, where permitted.
  • Government or legal authorities, when required by law.

Our service providers may store or process information on servers outside India. They are required to protect it.

Cookies

We use cookies to keep items in your cart, remember your preferences, understand how visitors use our website, and measure our marketing. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.

How we protect your information

Our website uses secure (HTTPS) connections, and payments are handled by PCI-DSS compliant providers. We keep your information only for as long as we need it to provide our services, or as required by law, for example for tax records. No method of storing or sending data online is completely secure, but we take reasonable steps to keep your information safe.

Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

  • tell you what personal information we hold about you,
  • correct or update your information,
  • delete your information, where we are not required to keep it by law, and
  • stop sending you marketing messages.

To make a request, contact us using the details below. We may need to confirm your identity first.

Children

Our website is meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, please contact us and we will delete it.

Links to other websites

Our website may link to other sites, such as Instagram or WhatsApp. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

For any questions or requests about your privacy, contact us at: