Refund & Exchange Policy

Every Fashion & Fabrics piece is checked carefully before it leaves us. If something isn’t right with your order, we’re here to help. Please read this policy before placing an order.

At a glance

7-day exchange from the date of delivery, for size issues or a damaged, defective or wrong item.
No returns for refunds once an order is delivered. Eligible issues are resolved by an exchange or store credit.
Unboxing video required for any damaged, defective, wrong or missing-item claim.
We reply to every exchange request within 24–48 hours.

When can I exchange?

You can request an exchange within 7 days of delivery if:

the size doesn’t fit you,
the item arrived damaged or defective, or
you received the wrong product.

To be accepted, the item must be:

unused, unwashed and unworn,
returned with all original tags attached, and
in its original packaging, together with any free gift that came with the order.

What can’t be exchanged?

Change of mind, or not liking the colour, fabric or design.
Small variations in embroidery, thread or colour. Chikankari is embroidered by hand, so no two pieces are exactly alike, and this is part of its charm, not a defect.
Slight colour differences caused by phone or screen settings and photography lighting.
Items that have been washed, worn, altered or damaged after delivery.
Products bought on sale, with a discount code, or with a gift card.
Unstitched suit sets and dress material.
Requests made after 7 days from delivery.

Unboxing video (mandatory for damage claims)

To claim for a damaged, defective, wrong or missing item, please record one continuous, unedited video from the moment you open the sealed parcel, including a full 360° view of the package and of the garment. We’re sorry, but claims without an unboxing video can’t be accepted.

How to request an exchange

Write to us within 7 days of delivery at fashionandfabrics2026@gmail.com with the subject line “EXCHANGE”. Include your order number, the reason, the size you need, and photos or the unboxing video if the item is damaged or wrong.
We’ll reply within 24–48 hours to confirm whether your request is eligible and share the address to send the item to.
Pack the item securely in its original packaging with all tags, and ship it to us. Please use a trackable courier and keep the receipt.
Quality check. Once it reaches us and passes our check, we’ll dispatch your new size or replacement.
If the size or design you need is out of stock, we’ll issue store credit (a gift card) for the full value of the item, which you can use on your next order.

Shipping costs for exchanges

For size exchanges, the cost of sending the item back to us is paid by the customer. Shipping charges of the original order are not refundable.
Items in transit to us are the customer’s responsibility until they reach us, so please use an insured, trackable courier. We can’t process an exchange without proof that the parcel was delivered to us.
Items that reach us used, washed, without tags or damaged will be sent back and the exchange will be cancelled.

Refunds

We don’t offer refunds on delivered orders. Refunds are only made in these cases:

We cancel your order (for example if an item is unavailable or there is a pricing or listing error). Prepaid orders are refunded in full to the original payment method.
You cancel a prepaid order before it is dispatched. The amount is refunded to the original payment method, minus payment gateway charges (around 2–3%).

Approved refunds are processed within 7 working days. Your bank or payment provider may take a few extra days to show the amount.

Cancellations

You can cancel or change an order only before it is dispatched. Please WhatsApp us on +91 91201 95248 as soon as possible with your order number.
Once an order has been dispatched, it can’t be cancelled.
We may cancel an order if a product is unavailable, if there is a pricing or listing error, or if we have concerns about the payment. If this happens, we’ll let you know and refund any prepaid amount in full.

Failed or refused deliveries

Orders that are refused, not accepted, or returned to us because of an incorrect address or phone number are not eligible for a refund. If you’d like us to send the order again, the return-to-origin and re-shipping charges will need to be paid.

Where this policy applies

We currently deliver within India only, and this policy applies to all orders delivered in India. When we start shipping internationally, we’ll add the terms for international orders here.